Delivery & Returns

What should I do if I haven't received my order?

At Bijoux d'Antan , each piece of jewelry is shipped with the utmost care, in secure and insured packaging. If your order has not arrived within the timeframe indicated at the time of purchase, please check your email for the tracking number, which will allow you to locate your package in real time.

In case of delay or any other issue, our team of experts is available to track your delivery and offer a suitable solution. Contact us directly through our dedicated customer service , specifying your order number. Your satisfaction and the safety of your jewelry are our top priorities.

Can I return a piece of jewelry if it doesn't suit me?
What are your delivery times and methods?

SERVICES

Can I have a piece of jewelry I already own appraised?

Absolutely. Our appraisal service provides free evaluations of your jewelry (gold, silver, precious stones) based on photos and descriptions. For an accurate valuation, we can arrange an in-person appointment or a remote appraisal with our partners. This service is ideal for determining the value of your pieces, whether they are family heirlooms or items purchased some time ago.

Is it possible to have a ring made to my size?
Do you offer consulting services in jewelry or investment?
Do you offer a repair or restoration service for vintage jewelry?
Can I have a vintage piece of jewelry transformed into a new piece?
Do you offer custom-made jewelry or personalized engravings?

Payments

What payment methods are accepted on Bijoux d'Antan?

We accept payments by credit card (3D Secure) , bank transfer , PayPal , and interest-free installment payments via Alma. For exceptional pieces (over €5,000), installment payments or a reservation with a deposit may be offered. All transactions are encrypted and secure for your peace of mind.

How is my banking information protected?

CERTIFICATE & GUARANTEE

Can I confidently buy a piece of jewelry without having seen it in person?

Yes, thanks to our high-resolution photos , expert descriptions (metal, weight, dimensions, condition), and certificates of authenticity , you can buy with complete peace of mind. We also offer a return policy so you can send back the jewelry if it doesn't meet your expectations. Our team is also available for personalized advice by phone or video call.

How can I verify the authenticity of a piece of jewelry purchased from Bijoux d'Antan?
What is a punch and why is it important?